Subscribers

A contact is one email address, once per workspace. Organize with lists (folders) and tags, and use segments for conditions. Your bill is the same no matter how many contacts you have.

Import from CSV or Excel (Mailchimp · monday.com · anywhere)

Drag a file into Audience → Import CSV (CSV or Excel .xlsx) and Send reads the column names to automatically match email, name, company, job title, phone, and more. Even with title rows or group rows mixed in, like a monday.com export, Send can find the header row. You can fix the auto-matched results in the "map to" table for each column, and use attributes like company or job title in your email body as {{attr.company}}. Duplicates are updated, and addresses on the suppression list are skipped.

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Import subscribers — column names are mapped automatically per tool.

Suppression list

Unsubscribed, bounced, and spam-reported addresses go on the suppression list automatically and are excluded from every send. Export "Unsubscribed" from Mailchimp and import it into the suppression list so you never email someone who opted out.

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Subscribers → Suppression list — View by reason, add manually, or import via CSV.

Lists · tags · segments

A list is a folder people go into, like "Newsletter subscribers" or "Paying customers." A tag is a label you attach to a person. A segment is a saved condition like "in list A and tagged VIP." Campaign recipients are built from these three.

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Subscribers → Segments — Save conditions like "Customer list + VIP tag" and pick them directly in your campaigns.

Signup forms

Create a form and you'll get a hosted page URL plus embed code for your website. Turn on double opt-in and subscribers have to click a confirmation email before they're confirmed (great for proof of consent).

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Signup form — pick fields, copy, and colors, and the preview and embed code appear on the right.