Send Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are an agreement between you and Chain Partners America Inc., a Delaware corporation (“Send”, “we”, “us”). They govern your use of the Send email marketing service at https://send.ad, including its API, command-line tool and MCP server (together, the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to it.

2. Definitions

1. “Account” means the login you create with a Google account or an email verification code.
2. “Workspace” means the unit that represents one sender (a business) inside the Service. Company details, contacts, templates, campaigns, balance and API keys belong to a workspace. One account can belong to several workspaces.
3. “Role” means the permission level of an account inside a workspace: owner, admin or member.
4. “Balance” means the prepaid amount, in US dollars, that you load into a workspace and that is deducted as you send.
5. “Per-email price” means the amount deducted from the balance for each email sent. On the effective date of these Terms it is $0.002 per email.
6. “Recipient” means a person whose contact details you add to the Service, or who submits their details through your signup form.
7. “AI output” means subject lines, body copy, designs and any other material generated by an AI model from your brief and the brand profile stored in your workspace.
8. “API key” means the secret string issued per workspace that gives access to the Service through the REST API, CLI or MCP server.

3. Accounts and workspaces

1. You must be at least 18 years old. The Service is intended for businesses and the people who work for them.
2. Accounts created with a company email domain join that domain’s workspace; the first account becomes the owner. Accounts created with a personal email domain get their own workspace.
3. Owners and admins may invite, suspend or remove members; owners may transfer ownership. A workspace is responsible for everything done inside it.
4. You are responsible for keeping API keys secret. Every request made with an API key is treated as an admin action of that workspace. If a key leaks, revoke it immediately.

4. The Service

1. The Service provides contact, list, tag and segment management, CSV import and export, signup forms, suppression lists, a template editor, campaign creation, scheduling and sending, open, click, unsubscribe and bounce tracking, a transactional send API, sending-domain authentication, AI copy and design generation, and a CLI and MCP server.
2. Email is delivered through third-party sending infrastructure we contract, or through a sending account you connect yourself (SendGrid, SMTP, Amazon SES). Costs, reputation and suspensions of an account you connect are your responsibility.
3. We may limit sending speed per workspace and recommend ramping up volume gradually on new domains to protect deliverability.

5. Fees, balance and payment

1. You pay only for emails sent: the number of emails multiplied by the per-email price. Contacts, lists, team members and AI generations are free. Prices are shown in the Service and on the pricing page; changes are announced in advance under Section 12.
2. We may grant a free starting balance when you sign up. Free balance is not refundable in cash.
3. You load balance by card through Stripe. The card used for your first payment is saved so that automatic top-ups can be charged to it. Prices exclude any applicable sales or similar taxes, which are added where required.
4. When a campaign starts, the number of recipients multiplied by the per-email price is reserved from the balance. When sending finishes, only emails actually sent are settled; the reservation for emails not sent is released. Emails rejected by the sending infrastructure are not charged.
5. If you enable automatic top-up, the amount you set is charged to your saved card whenever the balance falls below your threshold. Automatic top-up stops after repeated payment failures.
6. Sending does not start when the balance is insufficient.

6. Refunds

1. Unused paid balance is refunded to the original payment method on request. Amounts already spent on sending, and free balance, are not refundable.
2. If sending fails through our fault, those emails are not charged; if they were already settled, the amount is returned to your balance.
3. If your use is restricted for violating Section 7 or 8, we may deduct losses caused by the violation (such as infrastructure penalties or delisting costs) before refunding unused balance.

7. Your sending obligations

1. You must comply with the CAN-SPAM Act and every other law that applies to your email, including the laws of the countries where your recipients live (for example the GDPR, PECR, CASL). In particular you must:
   1. send commercial email only to recipients who have opted in or with whom you have a relationship that permits it under applicable law;
   2. use accurate sender and subject information, and include a valid physical postal address for your business. The Service adds your workspace address and an unsubscribe link to every campaign footer automatically; if you disable or bypass this, the responsibility is yours;
   3. honor unsubscribe requests. The Service suppresses unsubscribed, bounced and complaining addresses immediately and automatically; if you delete or bypass the suppression list, the responsibility is yours;
   4. never make unsubscribing difficult or costly, and never hide or falsify who is sending.
2. You warrant that every contact you add was collected lawfully and that you have the consent or other legal basis needed to email them. Purchased, scraped or third-party lists obtained without consent may not be used.
3. For recipient data you are the data controller (or “business” under US state privacy laws) and we act as your processor (or “service provider”), handling recipient data only on your instructions.

8. Prohibited use and suspension

1. You may not use the Service for spam, phishing or malware; impersonation; content that is illegal where it is sent (including adult, gambling, illegal lending or illegal pharmaceutical content); conduct that damages the sending infrastructure’s reputation through mass bounces or complaints; exploiting or reverse-engineering the Service; or reselling the Service without our written consent.
2. If bounce or complaint rates are abnormally high, or we suspect a violation of Section 7 or 8, we may pause sending without notice and ask for an explanation. If a violation is confirmed we may restrict or terminate the workspace.

9. AI output

1. AI output is a draft. You must check facts, prices and legal wording before sending. We do not guarantee that AI output is accurate or lawful.
2. To the extent permitted by law, rights in AI output belong to you. We may collect de-identified usage statistics to improve the Service, but we do not use your brand profile, contacts or email content to train models.

10. Your content and recipient data

1. You own the contacts, templates, copy, images and other content you add. We process them only as needed to provide the Service (sending, previews, tracking, backups).
2. You warrant that your content does not infringe anyone’s rights.
3. When a workspace is deleted we delete its contacts and content, except where we must keep records under applicable law. Delivery logs (recipient email, time, result) are kept for 6 months for dispute handling and then deleted.

11. Privacy

How we handle personal information about you and about your recipients is described in our Privacy Policy, which forms part of these Terms.

12. Changes and availability

1. We may change the Service, its features and its prices. Material changes are announced in the Service and by email at least 7 days in advance (30 days for changes that are unfavorable to you). Continuing to use the Service after the effective date means you accept the change.
2. We may suspend the Service temporarily for maintenance, infrastructure outages or events beyond our control. Planned maintenance is announced in advance.

13. Disclaimers and limitation of liability

1. The Service is provided “as is”. We are not responsible for the policies of recipients’ mail servers (spam filtering, blocking, delays), for problems with a sending account you connect yourself, or for the consequences of your violating the law.
2. We do not guarantee that any email will reach a recipient’s inbox. Emails not accepted for sending through our fault are not charged, as described in Section 6.
3. Except in cases of our willful misconduct or gross negligence, our total liability to you is limited to the fees you paid us in the 3 months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential damages or lost profits.
4. You will indemnify us against losses (including infrastructure account suspensions, penalties and reputation-recovery costs) caused by your violation of Section 7 or 8.

14. Governing law and disputes

1. We will try to resolve any dispute with you in good faith first.
2. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute not resolved by discussion will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction.

15. Contact

Questions about these Terms: support@send.ad. These Terms take effect on September 15, 2026.